Returns Form

How long have I got?

CHRISTMAS RETURNS - Orders placed from the 18th of November are eligible for return until the 15th of January.

For all international customers, Please return unwanted items within 21 days of receiving your parcels.

The following must apply for a refund:
•   Items must be unworn and have all original tags attached
•   Items must not have been washed; we strongly advise following the washing instructions inside your label, if you do not this could affect your return rights.
•   Items must be returned in their original packaging
• If you receive a faulty item, please email hello@mercieruk.co.uk and they will be happy to help.

• All items purchased in the sale department are ineligible for a refund and will instead be issued with a credit note.

Underwear and socks are non returnable.

How do I return?
We do not offer free returns postage; therefore, all customers are liable for their own return postage costs. We recommend that all parcels are sent back tracked and signed for to ensure delivery to our warehouse.

Return Address:

UNIT 7

HAYDOCK INDUSTRIAL ESTATE

HAYDOCK LANE

ST HELENS

WA11 9XE

International returns initiated due to refusal to pay duties and taxes will be subject to a £20 restocking fee which will be deducted from the refund amount.

Discount Codes & Resellers – the following applies

•   The discount codes cannot be used in conjunction with any other offer
•   Discount Codes are valid on full price items only
•   To take advantage of an offer, the relevant Promotion Code must be entered at the checkout.
•   No cash or any other alternative will be given
•   *All items purchased with a discount code or promotion codes are ineligible for a refund

Resellers returning their goods because they haven't sold them will NOT be refunded, however a credit note will be provided.

Your statutory rights as a consumer are not affected.

How long does it take to process my return?

We aim to process your return ASAP, but on occasions, it may take up to 7 working days to be processed.
Mercier items purchased in a store must be returned to the store they were purchased from.
Items purchased online must be returned online following the procedure.